Pocket Live AI Support

Need help? Email [email protected]. We usually reply within 24 hours on business days. Please include the email address of your Pocket Live AI account, and for purchase issues, the payment time, the amount and the order number (shown on the payment confirmation page or your payment receipt).

Report content or a user

A comment in a live room or voice room: touch and hold the comment, then choose Report message or Block user. A blocked user's comments and activity disappear for you in every room.
A host in a live room or voice room: tap the More button at the bottom right, then Report this host.
In a private chat: tap the ••• button at the top right, then Report or Block.
On a host's profile: tap the ••• button, then Report this host or Block this host.
A user speaking in a voice room: touch and hold their seat, choose Report and select a reason, or choose Block user. Hold the same seat to unblock. The web app also has a Me → Blocked public users list.
Anything else (for example a nickname or content in a call): email us the room or character name, the approximate time and the user's nickname.

We aim to review each report within 24 hours, prioritizing safety issues. Following review, content that breaks our Terms of Service is removed and the accounts responsible may be restricted or banned.

Appeal a decision

If your content was removed or your account was restricted and you think it was a mistake, email us from your account's email address and tell us what happened. We review every appeal and reply within 7 days.

Frequently asked questions

How do I buy credits?

Go to Me, tap Credits, choose a pack and pay on the checkout page (prices include tax; your card statement may show Waffo). Credits are added as soon as the payment is confirmed and never expire. An unused order can be refunded within 14 days of payment; see the Refund Policy.

I paid, but my credits didn't arrive. What should I do?

Reload the page while signed in to the same account and check Me → Credits. If the credits still haven't arrived, email us your account email, the payment time and the amount (and the order number if you have it), and we will sort it out.

How do I delete my account?

Go to Me → Delete account and confirm. Your account and your data in the app (private chats, the photos and videos you sent, hosts you created, follows and comments) are deleted immediately and permanently. Unused credits are lost. See the Privacy Policy for details.

How do I withdraw my consent to AI processing?

Go to Me → AI data processing and withdraw it. We then stop sending your content to our AI service providers. Features that need them will ask for your consent again before you use them.

Are the hosts real people?

No. Every host is a virtual character generated by AI, and what they say is generated by AI for entertainment only.

Who can use Pocket Live AI?

Adults aged 18 and older.